Privacy Policy

Ship Dubai is a trading name of SEND THERE FZCO, a company registered in the DMCC free zone, Unit BA2391, DMCC Business Centre, Level 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates ("we", "us"). We are the data controller for the personal data described here. Our representative in the UK for data protection is Ransomspares.co.uk Limited (company 06779183), Unit 3 Flushing Meadow, Yeobridge Trade Park, Yeovil, Somerset, BA21 5DL. This policy covers our websites, our checkout, and our messaging with customers on WhatsApp, Instagram and Facebook. Questions and requests about your data: email hello@shipdubai.co.uk or WhatsApp +971 58 588 6163.

What we collect

• Contact and address details: your name, email address, phone number, and the addresses we collect from and post boxes to.
• The person receiving your shipment: their name, phone number and delivery address, which you give us on their behalf (see "People you name").
• Your order: what you book, the dates and services you choose, any discount code, and your payment reference. Card details are handled by our payment provider, not by us.
• What you are sending: the contents and values you give us, for the customs declaration.
• How you heard about us, if you choose to tell us, including who recommended us if you mention them: kept with your customer record so we can see which of our marketing works.
• Messages: the messages, voice notes, photos, videos and documents you send us, and our replies. For Instagram and Facebook, also the name, username and profile picture you show there. We may link conversations that belong to the same person.
• Public posts: we look at public posts in online forums and groups where people ask about shipping between the UK and the UAE, and keep a link and a short extract of relevant posts, without the author's name, so our team can reply publicly. We delete these after 90 days.
• Website use: with your consent, analytics and advertising cookies (see "Cookies and advertising").

Why we use it, and the legal basis

• To provide the service you book (quotes, collection, shipping, storage, delivery, payment, updates and customer support): performance of our contract with you, or steps you ask us to take before entering into one.
• To meet our legal obligations, including customs, tax and accounting requirements.
• For our legitimate interests in running and improving our business, keeping records, replying to public posts, preventing fraud and misuse, and establishing, exercising or defending legal claims.
• To measure the website and our advertising: your consent, which you can withdraw at any time.

We use technology, including AI tools, to help our team read, translate and reply to messages and to prepare shipping paperwork. We do not make decisions that have legal or similarly significant effects on you by automated means alone. We need the details used for collection, delivery and customs to ship your boxes; without them we cannot accept or complete your order.

People you name

When you give us someone else's details, such as the person receiving your shipment, you confirm you are entitled to share them with us for the shipment. We use them for that shipment and the related purposes in this policy. Please let them know and point them to this policy. If you tell us who recommended us, we note their first name or social media handle with your record to see which of our marketing works, for our legitimate interest in running our business. We don't contact them about it or tell anyone else, and it is deleted with your record.

Referral codes

If you use a referral code, or share your own, we record which code was used on which order and who the code belongs to, so we can apply the discount and add credit. We tell the person who shared a code when someone they referred has booked, but not who it was. We use this to perform our agreement with you and for our legitimate interest in running the scheme fairly, including checking that codes aren't misused, for example someone referring themselves. We keep it with the order records. See our referral terms.

Who we share it with

We share personal data only as needed for the purposes above, with:

• couriers, delivery and fulfilment partners that post boxes to you and collect, carry and deliver your shipment;
• customs and other authorities, in the UK and the UAE, and anyone else where the law requires it;
• service providers that work on our behalf, such as payment, hosting, database, email, messaging, AI and customer support providers, under contracts that require them to protect it;
• Google, for analytics and advertising (cookies and identifiers only if you accept them; see "Cookies and advertising");
• our professional advisers and insurers, where needed; and
• a buyer or successor, if all or part of our business is sold or reorganised.

When you message our Instagram account or Facebook Page, Meta passes the message and your profile details to us. Meta runs those services as a controller in its own right, under its own privacy policy.

International transfers

We are based in the United Arab Emirates, and your data is also processed in the UK, the European Union, the United States, Australia and the Philippines. Where the law requires it, we protect transfers with a recognised safeguard, such as a UK adequacy decision or the international data transfer agreement or addendum approved by the UK Information Commissioner, and, for transfers from the UAE, the safeguards UAE law allows. Details sent to the destination country for delivery and customs are transferred because that is needed to perform our contract with you. You can ask us for a copy of the safeguard that applies, with commercial details removed.

Cookies and advertising

We use Google Analytics and Google Ads to understand how the site is used and which adverts lead to bookings. They set cookies, and use your visit for analytics and advertising, only after you accept in our cookie banner. Before you choose, or if you reject, they set no cookies and send Google only basic signals without cookies or identifiers. If you accept, this can include a scrambled (hashed) form of your email address and phone number, used to match bookings to adverts. You can change your choice at any time with the Cookie settings control here, which is also at the bottom of our home page. Rejecting cookies does not affect the service.

How long we keep it

We keep personal data only as long as we need it for the purposes above, including to meet legal, tax and accounting requirements and to deal with claims and complaints. As a guide:

• Orders, invoices and payment records: six years after the shipment.
• Messages and the files sent with them: up to 24 months after your last shipment, or 12 months after your last message if you did not book.
• Analytics data: no more than 14 months.

We may keep data longer where the law requires it, or while a claim or dispute is open.

Your rights

Under UK GDPR and the UAE's data protection law (Federal Decree-Law No. 45 of 2021), and subject to the conditions and exemptions in those laws, you can ask for a copy of your data, ask us to correct or delete it, object to or restrict some processing, ask for it in a portable form, and withdraw consent for cookies at any time. To make a request, email hello@shipdubai.co.uk or message us on WhatsApp. We may need to confirm your identity first, and we will reply within the time the law allows. How to ask for deletion is on our data deletion page.

Your right to object. Where we use your data for our legitimate interests, you can object at any time. We will stop unless we have compelling legitimate grounds or need the data for legal claims.

You can also complain to the UK Information Commissioner's Office (ico.org.uk), the UAE Data Office, or the data protection authority where you live.

Changes

We may update this policy. The "last updated" date above shows when it last changed. Return to the home page.